FAQ

Shipping

Where do you ship?

Right now, we ship anywhere in the USA from our kitchen in East Nashville. Worldwide shipping is in the works, so our little pouches will be traveling farther soon! Enter your address at checkout to see shipping options and costs before you pay.

Do you offer free shipping?

Yes! Orders of $75 or more ship free with Standard shipping to the 48 contiguous states. Every Mon Bon product counts toward the $75, and the total is calculated after any discount codes are applied, before taxes. Expedited options like 2-Day and Next-Day Air are charged at their regular rates, and orders to Alaska and Hawaii aren't eligible for free shipping.

When will my order arrive?

Every pouch is spun fresh in small batches, so please allow 2–3 business days for us to make and pack your order before it ships. This happens before shipping, even if you choose express delivery.

Once your order is on its way, you'll get an email with your tracking link. During busy seasons like the holidays, carriers can run a little slower, so we recommend ordering early for gifts.

Need help finding your tracking link? Text us at 833-224-4532 with your order number, and we'll help.

Can I change my order after I place it?

You can cancel within 30 minutes of placing your order, starting from the time shown on your receipt. Text us at 833-224-4532 with your full name, phone number, and order number. After 30 minutes, orders generally can't be canceled or changed because we may already be spinning yours.

Returns

What is your return policy?

You can find our full Returns Policy here.

Common Questions

Where are you located?

Mon Bon is spun by hand in East Nashville, Tennessee. Come see us in person at 805 Woodland Street, Suite 304, Nashville, TN 37206, where you can shop every flavor fresh.

What makes Mon Bon different?

Mon Bon Chiffon is an artist-led confectionery collection where every flavor inhabits its own world and every puff is designed to surprise and delight. Hand-spun in East Nashville, Tennessee, Mon Bon Chiffon reimagines a childhood favorite through unexpected flavors, distinctive artwork, and a little bit of whimsy. From the flavor itself to the artwork on every pouch, each detail is thoughtfully developed in-house to create an experience that begins before the first bite.

Can my shop carry Mon Bon?

We'd love that! Mon Bon is available for wholesale on Faire. Text us at 833-224-4532 if you'd like help choosing flavors for your shelves.

Is Mon Bon gluten-free? What about allergens?

All of our flavors are gluten-free and dairy-free. Our base is organic cane sugar. Ingredients vary by flavor, so please check the full ingredient list on each flavor's page and on its pouch before enjoying.

Is Mon Bon vegan?

Yes! All of our current flavors are vegan, made with organic cane sugar and plant-based flavors and colors. As we create new flavors, we'll always list full ingredients on each flavor's page and pouch.

How long does my Mon Bon stay fresh?

Every flavor is spun by hand in small batches, and each pouch is printed with its best-by date. We guarantee at least 3 months of freshness from the day your order arrives. Once opened, enjoy your cotton candy the same day for the best texture.

How should I store it?

Keep your pouch sealed, cool, and dry, away from sunlight and humidity. Humidity is cotton candy's only enemy. Please don't refrigerate it.

Still have questions?

We're real people, and we'd love to help! Text us at 833-224-4532 for the quickest way to reach us. Prefer email? You can also write to hello@monbonchiffon.com. We'll get back to you as soon as we can.

Sending a Gift

Can I send Mon Bon as a gift?

Absolutely! Just enter your recipient's address at checkout. We never include prices or receipts in the box, so your gift stays a sweet surprise.

Can I include a gift message?

Yes! Add your message in the order notes at checkout, and we'll handwrite it on a card and tuck it into the box. Be sure to include your name so they know who to thank.