Return and Refund Policy

Last updated: October 25, 2026

Harlan Ruby LLC appreciates your business. Please review this policy before placing an order through our online store.

1. Cancellations

We allow a 30-minute cancellation window beginning at the order timestamp shown on your receipt.

To request cancellation within this window, email hello@harlanruby.com or text 833-224-4532. Include your full name, telephone number, and order number.

Approved cancellations may be subject to disclosed payment-processing or administrative fees where permitted by law. Any applicable deductions will be communicated before the refund is processed.

Once the 30-minute window has passed, orders generally cannot be canceled or modified because fulfillment may already be underway.

2. All Sales Are Final

Unless otherwise stated in a product listing or required by applicable law, all purchases are final sale. We do not accept discretionary returns or exchanges, and we do not issue refunds for reasons such as a change of mind, ordering the wrong item, or no longer needing a product.

This policy does not limit your rights under applicable consumer-protection laws.

3. Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, contains a defective or incorrect item, or is missing an item, contact us promptly at hello@harlanruby.com.

Please include your order number, a description of the issue, and photographs when applicable. We will review the matter and determine an appropriate resolution, which may include a replacement, refund, or other remedy as required by law.

4. Shipping Charges and Returned Packages

Original shipping charges are generally nonrefundable except where required by law or where the issue resulted from our error.

Customers may be responsible for applicable shipping, return-shipping, or reshipping costs when a package is returned or undeliverable because of an incorrect address or other customer-provided information, where permitted by law.

If a shipment is refused or returned to us, contact hello@harlanruby.com to discuss the available resolution. Additional charges may apply where permitted by law and disclosed before they are assessed.

5. Refund Processing

If a refund is approved, it will generally be issued to the original payment method. Processing times depend on your payment provider or financial institution.

We will notify you if your refund is approved or if additional information is needed.

6. Contact Information

For questions about returns, refunds, or order issues, contact:

Harlan Ruby LLC
805 Woodland Street, Suite 301
Nashville, TN 37206
Email: hello@harlanruby.com
Phone: 615-955-0565