Privacy Policy

Last updated: October 25, 2026

Harlan Ruby LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our online store.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect the following categories of information:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.

• Order information: Products purchased, order history, transaction details, returns, and customer service communications.

• Payment information: Payment details necessary to process transactions. Payments are handled through our payment providers; we do not ordinarily receive or store complete payment card numbers.

• Account information: Login credentials and preferences if you create an account.

• Device and usage information: IP address, browser type, device information, pages visited, and interactions with our website.

• Marketing preferences: Your preferences for receiving promotional emails or text messages.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process payments and fulfill orders.

• Arrange shipping and delivery.

• Provide order confirmations, shipping updates, and customer support.

• Manage returns, refunds, and other order-related requests.

• Maintain, troubleshoot, and improve our website and services.

• Detect and prevent fraud, unauthorized transactions, and security issues.

• Send promotional emails or text messages where permitted by law and consistent with your preferences.

• Comply with legal obligations and enforce our policies.

3. HOW WE SHARE YOUR INFORMATION

We may share personal information with third parties when reasonably necessary to operate our business, including:

• Shopify: Our online store is hosted on Shopify, which provides the e-commerce platform used to sell our products.

• Payment processors: Providers that securely process payments and help prevent fraud.

• Shipping and fulfillment providers: Services that deliver orders and provide shipment tracking.

• Technology and analytics providers: Services that support website functionality, performance measurement, and business operations.

• Marketing providers: Services that help us manage communications and promotional campaigns, subject to applicable law and your preferences.

• Legal authorities: Government agencies, regulators, courts, or other parties when disclosure is required by law or necessary to protect our legal rights.

We do not sell personal information in exchange for money. Certain advertising or analytics activities may constitute sharing or targeted advertising under applicable privacy laws, where relevant.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website and service providers may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website usage, measure marketing performance, and support advertising.

You can manage cookies through your browser settings and, where available, our website's privacy preference tools. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using nonessential cookies or similar technologies.

5. EMAIL AND TEXT MARKETING

If you subscribe to promotional communications, we may send you marketing emails or text messages in accordance with applicable law.

You may unsubscribe from marketing emails using the unsubscribe link provided in the message. You may opt out of marketing text messages by following the instructions in the message, such as replying STOP where supported.

Even if you opt out of marketing, we may still send transactional communications necessary to process or manage your orders.

6. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and meeting legal or accounting requirements.

Retention periods depend on the type of information and the reason it was collected.

7. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the security of any account credentials you use to access our store.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to receive a copy of your information or opt out of certain targeted advertising, sales, or sharing activities.

To submit a privacy request, contact hello@harlanruby.com. We may need to verify your identity before processing your request.

We will respond to qualifying requests in accordance with applicable law. Certain information may need to be retained to complete transactions, meet legal obligations, or protect our rights.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their independent privacy practices.

We encourage you to review the privacy policies of third-party services you use.

10. CHILDREN'S PRIVACY

Our online store is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 without legally required authorization. If you believe a child has provided personal information to us, contact us so we can review the matter and take appropriate action.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, practices, or legal obligations. Any revisions will be posted on this page with an updated revision date.

12. CONTACT INFORMATION

For questions about this Privacy Policy or to submit a privacy request, contact:

Harlan Ruby LLC
805 Woodland Street, Suite 301
Nashville, TN 37206
Email: hello@harlanruby.com
Phone: 615-955-0565