SHIPPING AND LOCAL PICKUP POLICY

Last updated: October 25, 2026

This Shipping and Local Pickup Policy applies to purchases made through the Harlan Ruby LLC online store. Harlan Ruby LLC operates under the brand name Mon Bon Chiffon. By placing an order, you acknowledge this policy and our applicable Terms of Service and Return and Refund Policy.

1. LOCAL PICKUP — EAST NASHVILLE

Local pickup is available in East Nashville, Tennessee, for eligible orders. You will receive a text message from 833-224-4532 with pickup instructions when your order is ready.

If you need to change your scheduled pickup day or time, text 833-224-4532. Changes are subject to availability, and we cannot guarantee that adjustments will be possible.

Please collect your order within the scheduled pickup window. Additional arrangements may be required for orders that are not collected as scheduled.

2. SHIPPING RULES AND RESTRICTIONS

Orders are processed and shipped on business days, Monday through Friday, excluding U.S. federal holidays.

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order must be reshipped because of an incorrect address or other customer-provided information, additional shipping charges may apply. Any applicable charges will be communicated before they are assessed.

We currently offer shipping to addresses within the contiguous United States. Shipping availability and restrictions may vary by product and destination.

3. SHIPPING METHODS AND COSTS

Harlan Ruby LLC, DBA Mon Bon Chiffon, offers flat-rate shipping options for eligible orders shipped within the contiguous United States.

Orders ship from Nashville, Tennessee, using UPS Ground/Home Delivery, USPS Priority Mail, or another available shipping service selected at our discretion.

Available shipping options and applicable charges are displayed at checkout. We reserve the right to update shipping methods, rates, and service availability for future orders.

4. ORDER PROCESSING TIMES

Processing time is the time required to prepare and package your order. It does not include carrier transit time.

Most orders are processed within approximately 2–7 business days, unless otherwise stated on the applicable product page. Processing times may vary during busy periods or because of inventory availability, severe weather, holidays, or other unforeseen circumstances.

If you need an order by a specific date, please contact us before placing your order to discuss whether expedited processing or shipping may be available. Expedited service is not guaranteed unless expressly confirmed.

Orders may enter fulfillment shortly after checkout. Cancellation requests are subject to the 30-minute cancellation window described in our Return and Refund Policy.

5. SHIPPING TRANSIT TIMES

Transit time begins when the carrier receives your package. It is separate from order processing and packaging time.

Delivery estimates depend on the shipping service selected, the destination, carrier operations, and other circumstances. Transit estimates are not guaranteed unless expressly stated otherwise.

Weather, holidays, carrier delays, and other events beyond our reasonable control may affect delivery dates. We cannot guarantee delivery by a particular date unless that commitment has been expressly confirmed.

6. ORDER TRACKING

When your shipping label is created, tracking information will generally be sent to the email address provided at checkout.

Tracking information may not appear immediately. Please allow up to 48 hours for the carrier's tracking system to update after the label is created or the package is handed over.

If your tracking information has not updated or your package appears delayed, contact us at hello@monbonchiffon.com with your order number so we can help investigate.

7. DELIVERED, LOST, OR STOLEN PACKAGES

If carrier tracking indicates that your package has been delivered but you cannot locate it, check your delivery location and surrounding areas and contact the carrier for additional information. You should also notify us so we can review the shipment details.

Although carrier delivery confirmation is important evidence of delivery, we will review reported delivery issues individually. Applicable consumer rights and legal obligations remain in effect.

We are not responsible for delays caused by incorrect addresses supplied by customers or circumstances outside our reasonable control. This provision does not eliminate any responsibility imposed on us by applicable law.

8. DAMAGED, MISSING, OR INCORRECT ITEMS

Please inspect your order promptly after delivery. If an item arrives damaged, is missing from your order, or is incorrect, contact hello@monbonchiffon.com as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs of the affected items and packaging when applicable. Prompt notification helps us investigate and resolve the issue efficiently.

Please retain the original packaging and damaged items until we have reviewed your report, as they may be needed for a carrier claim. We may request reasonable cooperation with an investigation.

We will review each report and determine an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law. Reporting deadlines imposed by a carrier do not eliminate any rights you may have under applicable law.

Reshipments required because of our error will be arranged at our expense using an appropriate shipping method.

9. CONTACT INFORMATION

For shipping questions, local pickup arrangements, tracking assistance, or order issues, contact:

Harlan Ruby LLC
Doing business as Mon Bon Chiffon
805 Woodland Street, Suite 304
Nashville, TN 37206
United States

Email: hello@monbonchiffon.com
Phone: 615-955-0565
Local Pickup Text: 833-224-4532

For additional information, please review our Terms of Service, Privacy Policy, and Return and Refund Policy.